About the Role:

The Associate – Technology Support Group (TSG) plays a vital role in ensuring smooth IT operations at Bain. This position involves supporting employees with technical issues, responding to IT queries, managing system configurations, maintaining hardware/software inventory, and coordinating with external vendors. You’ll serve as the go-to person for troubleshooting PC, software, and network issues while upholding Bain’s TSG policies and ensuring system integrity.

This role demands a mix of technical knowledge, problem-solving mindset, and excellent customer interaction skills, along with the ability to work calmly and efficiently under pressure.

Key Responsibilities:

• Act as the first point of contact for IT-related support requests from Bain employees.
• Install, configure, and upgrade software and operating systems.
• Diagnose and resolve hardware and software issues efficiently.
• Maintain accurate logs for repairs, activities, and system inventories.
• Manage user accounts, access controls, and system permissions.
• Collaborate with vendors for off-site hardware repairs.
• Participate in testing new software applications and version upgrades.
• Assist in developing end-user training programs and mentoring junior staff.
• Adhere to and enforce TSG guidelines and standard practices.

Key Technical Skills:

Technical support, IT troubleshooting, hardware maintenance, software installation, operating systems (Windows/macOS), remote support tools, Active Directory/user management, ticketing systems, vendor coordination, backup monitoring, process documentation.

Requirements:

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
• 3–6 years of corporate IT support experience.
• Strong knowledge of computer systems, Windows/macOS, and networking basics.
• Experience with remote support tools, service request management, and escalation handling.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a dynamic, team-oriented environment.
• Analytical mindset with strong troubleshooting skills.
• Calm, composed decision-making ability during high-pressure situations.
• Time management and multitasking capability in a fast-paced workplace.

About Bain & Company:

Bain & Company is one of the world’s leading management consulting firms, helping ambitious organizations redefine industries and achieve lasting results. Operating in 65 offices across 40 countries, Bain works closely with clients to outperform competitors and drive innovation.

The Bain Capability Network (BCN), based in New Delhi, is a major global hub that delivers analytics, research, and expert support across multiple industries. It’s a key part of Bain’s Expert Client Delivery (ECD) unit and contributes significantly to case success across corporate, private equity, and intellectual property engagements.